SHIPPING POLICY
FREE SHIPPING: All orders come with free shipping to customers in the USA and Canada. Butler covers it – it’s that simple. Expect 3 business days for delivery.
WARRANTY POLICY
LIFETIME WARRANTY: Butler boots are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will replace the product with the same style, color, and size. This warranty does not cover damage caused by an accident or normal wear and tear.
Please email Butler at smile@thebutlerbrand.com including:
- a copy of the original receipt
- a picture of the boot
- a brief description of the defect
We will get right back to you.
RETURNS POLICY
RETURNS: Nothing takes care of you like a Butler! If you are not completely satisfied with your Butler boots, you can return them for a full refund.
Please return:
- within 30 days of receipt
unworn and in the original packaging - enclosed in another box, as to preserve the original packaging
- with a copy of your original receipt
- to the following address:
Fairfax, Vermont 05454
Your refund:
- will be issued at the purchase price and applied to the original credit card.
- will be confirmed to you via email when your credit card has been refunded.
- Expect 5 business days from the date we receive your Butlers’ for the credit to be applied.
EXCHANGE POLICY
EXCHANGES: Butler has found it simpler for everyone to first initiate a return for a full refund… This way you can place a new Butler order for any style/color/size that you want, and at any time that you want.SHIPPING POLICY
FREE SHIPPING: All orders come with free shipping to customers in the USA and Canada. Butler covers it – it’s that simple. Expect 3 business days for delivery.
Hello there Mrs.Bullis! It’s very unfortunate our boots were not the right fit for your son’s special needs. We know it can be very frustrating for parents to find boots that fit over their little one’s braces, especially since every brace is unique. As you already know, our boots are not designed for AFOs, but instead *AFO-friendly*, meaning they happen to fit over most braces. Again, we’re sorry it wasn’t the case for your son, as they happen to be working very well for many other children with orthotics.
This being said, what we’ve been told other parents do to accommodate orthotics within Butlers is they put the foot + brace directly inside the boot shells, sometimes adding an outsole at the bottom for even better insulation (as a hack). Our overshoes functionality therefore become “over-braces” and can safely be worn as snow playing or puddle jumping boots! Since our liners are designed for a bare foot, it is indeed very hard to fit a foot + bulky brace in there.
As for the sizing, we strongly recommend to always print our sizing chart (available on both our product pages, within the big blue rectangle) to ensure you buy the correct size. We understand the difficulty to measure a foot with brace for fitting, which is why we are currently working on a sizing chart that’ll also include the inside width and height by size, for better chances of making sure the bulk of your child’s specific brace will fit within the boots you’re ordering.
Again, since we’re no experts at orthotics fitting and since every brace is different, the best we can suggest for parents of children with orthotics is to join our closed Facebook group “Butler with Orthotics”, where other parents that have experienced with our products will be able to guide you in finding the perfect size for your little one.
Here’s the direct link to this amazing group: https://www.facebook.com/groups/1838973139748218/
Hope that helps!
– Your Butler team